First Contact Website Privacy Policy

Effective Date: 26th February 2025
Jurisdiction: Australia
Site Covered: www.firstcontact.co

1) INTRODUCTION

First Contact Pty Ltd (referred to as "First Contact", "Company", "We", "Us" or "Our") is committed to protecting your privacy and ensuring that your personal data is handled securely and transparently.

This Privacy Policy explains:

  • What information we collect
  • How we use and store your data
  • Your rights regarding your personal data
  • How to contact us for privacy-related inquiries

By using www.firstcontact.co (the "Website"), you acknowledge that you have read and agreed to this Privacy Policy. If you do not agree, please discontinue use immediately.

2) DEFINITIONS

  • "Personal Data" – Any data that identifies you as an individual (e.g., name, email, phone number, IP address).
  • "Processing" – Any operation performed on Personal Data (e.g., collection, storage, use, sharing).
  • "Data Controller" – First Contact Pty Ltd, which determines how and why your data is processed.
  • "User", "You", "Your" – Anyone who accesses or interacts with our Website.
  • "Third Parties" – External organisations we work with (e.g., analytics providers, payment processors).

3) WHO WE ARE & CONTACT INFORMATION

Data Controller:
First Contact Pty Ltd
Registered Address: Level 8, 488 Bourke Street, Melbourne, Victoria 3000, Australia
✉ Privacy Officer Email: steven.cooke@firstcontact.group

If you have privacy concerns, you may contact our Data Protection Officer (DPO) at:

  • Email: steven.cooke@firstcontact.group

4) WHAT DATA WE COLLECT & HOW WE COLLECT IT

We may collect and process the following types of Personal Data:

Type of Data

Examples

How We Collect It

Identity Data

Name, job title, company name

When you sign up, inquire, or interact with us

Contact Data

Email, phone number, address

When you register, contact us, or subscribe

Technical Data

IP address, device type, browser type

Automatically via cookies/log files

Usage Data

Pages visited, actions on the site

Collected via analytics tools

Marketing Data

Preferences, survey responses

When you opt-in to newsletters

Billing Data

Payment details, transaction history

When making a purchase

5) HOW WE USE YOUR PERSONAL DATA

We only use your data for lawful purposes, including:

  • To provide services (e.g., processing transactions, responding to inquiries)
  • To personalise user experience (e.g., remembering your preferences)
  • To improve Website functionality and security
  • To send marketing communications (only if you have opted in)
  • To comply with legal obligations (e.g., fraud prevention, regulatory requirements)

6) LEGAL BASIS FOR PROCESSING DATA

Under the Australian Privacy Act (APA) and GDPR, we process your data based on:

Consent – You have given explicit consent (e.g., marketing opt-in).
Contractual necessity – Processing is required to provide services.
Legal obligation – Required by law (e.g., tax or fraud investigations).
Legitimate interest – Processing is necessary for business operations (e.g., improving user experience).

You may withdraw consent at any time by contacting steven.cooke@firstcontact.group.

7) COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar tracking tools for analytics and marketing.

Necessary Cookies – Enable basic functionality (e.g., login, security).
Analytics Cookies – Help us understand how users interact with our Website.
Marketing Cookies – Track preferences to show relevant ads.

How to Control Cookies?

  • You can disable cookies in your browser settings.
  • You may opt-out of tracking via our Cookie Settings Panel.

For more details, refer to our [Cookie Policy].

8) HOW WE SHARE YOUR DATA

We do not sell your Personal Data. However, we may share it with:

Service Providers – Web hosting, email marketing, payment processors.
Regulatory Authorities – If legally required.
Business Partners – If you engage with third-party services through us.

All third parties are required to protect your data under strict confidentiality agreements.

9) DATA STORAGE & SECURITY

Location: Your data is stored in secure Australian data centres and may be transferred to Singapore, the USA, or the UK, but only with adequate safeguards.

Security Measures: We use encryption, firewalls, and access controls to protect your data.

Retention Period:

  • We store your data only as long as necessary for the intended purpose.
  • After that, data is securely deleted.

10) YOUR DATA RIGHTS

You have the right to:

  • Access your data – Request a copy of your personal information.
  • Correct errors – Ask us to update or fix incorrect data.
  • Delete data – Request permanent removal of your data.
  • Restrict processing – Limit how we use your data.
  • Withdraw consent – Opt-out of marketing at any time.
  • Data portability – Request a copy in a machine-readable format.
  • File a complaint – Lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

To exercise your rights, email: steven.cooke@firstcontact.group

11) INTERNATIONAL DATA TRANSFERS

Your data may be stored in Australia, Singapore, the UK, or the USA, with adequate security measures.
If transferred internationally, we comply with GDPR & Australian Privacy Act requirements.

12) THIRD-PARTY LINKS

Our Website may contain links to third-party websites. We are not responsible for their privacy policies.

We encourage you to review their policies before providing Personal Data.

13) CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy at any time. Changes take effect upon posting to our Website.

If changes affect your rights, we will notify you via email.

14) CONTACT US

For privacy inquiries or complaints, contact:

First Contact Pty Ltd
Email: steven.cooke@firstcontact.group

If unsatisfied, you can lodge a complaint with:
Office of the Australian Information Commissioner (OAIC) – www.oaic.gov.au