Ethical Standards and Code of Conduct
Operating with Integrity. Leading with Purpose.
At First Contact, we are committed to upholding the highest standards of integrity, safety, and ethical conduct across every part of our business. These standards apply to everyone we work with—our employees, clients, suppliers, recruitment candidates, and strategic partners.
Our Code of Conduct reflects who we are, how we work, and the values we expect from those who join us on the journey.
Who This Applies To
These standards apply to:
- First Contact employees and contractors
- Suppliers, subcontractors and business partners
- Recruitment candidates and placed talent
- Clients and workplace occupants
Our Commitments
As a national provider of workplace, recruitment and advisory services, we are committed to maintaining a safe, inclusive, and ethical environment. Our governance approach is proactive, and our expectations are consistent across every engagement.
We are committed to:
- Complying with all applicable laws and regulations, including WHS, employment law, and privacy obligations.
- Creating respectful, diverse and inclusive workplaces free from discrimination, harassment or bullying
- Protecting the privacy and confidentiality of client, employee and candidate data.
- Acting with honesty, fairness and transparency in all commercial dealings.
- Preventing modern slavery and upholding human rights across our supply chain.
- Reducing our environmental impact and supporting sustainable business practices.
Working with First Contact
All clients, suppliers, candidates and partners are expected to align with these principles when engaging with First Contact. Our ethical standards are reflected in our contracts, policies, and onboarding processes.
We believe that partnerships built on trust, accountability and shared values deliver the best outcomes—for our people, our clients and the communities we serve.
Escalation and Concerns
If you have a concern about conduct or compliance involving First Contact or its representatives, you can raise it in confidence through your contact at First Contact or via our national HR team. We take all concerns seriously and act in accordance with our governance procedures and applicable laws.
Further Information
For more information, including access to our Supplier Code of Conduct, Privacy Policy, WHS Statement or ESG Strategy, please speak directly with your First Contact representative. Every client and partner have a dedicated contact who can assist with governance matters or connect you with our compliance team as needed.