First Contact | Compliance and Governance Hub

Ensuring Transparency, Ethical Business Practices, and Regulatory Compliance

Effective Date:  26th February 2025
 Jurisdiction:  Australia
 Site Covered:   www.firstcontact.co

At First Contact, we uphold the highest standards of corporate governance, legal compliance, and responsible workplace practices. Our Compliance and Governance Hub provides access to key policies ensuring transparency, accountability, and trust across all business operations.

We comply with:

  • Labour Hire Licensing &Workplace Laws.
  • Privacy & Data Protection (GDPR & Australian Privacy Act).
  • Modern Slavery Prevention &Ethical Sourcing.
  • Environmental, Social, and Governance (ESG) Commitments.
  • Workplace Health, Safety, and Fair Work Regulations.
  • Cybersecurity & Data Protection.
  • Ethical Business Conduct & Anti-Corruption Compliance.

For full compliance details, explore our key policies and governance framework below.

Key Compliance Policies

Policy

Summary

Privacy Policy

How we collect, store, and protect personal data in compliance with GDPR and the Australian Privacy Act.

Terms and Conditions

Legal framework for client engagements, service terms, and business obligations.

ESG Statement

Our corporate commitments to ethical business practices, sustainability, and responsible governance.

Sustainability Statement

Our carbon footprint reduction strategy and responsible workplace operations plan.

Modern Slavery Statement

How we prevent forced labour, human rights violations, and ensure ethical sourcing across our supply chain.

Labour Hire Licence

Certification that First Contact complies with all labour hire laws and employment regulations.

Supplier Code of Conduct

Standards for ethical sourcing, vendor compliance, and responsible supply chain practices.

Workplace Health and Safety

Workplace safety, employee well-being policies, and risk management strategies.

Whistleblower Protection Policy

Confidential process for reporting unethical behaviour, fraud, or misconduct.

IT & Cybersecurity Policy

Standards for protecting data, preventing cyber threats, and securing company IT infrastructure.

Anti-Bribery & Corruption Policy

Prevents unethical business practices, ensuring compliance with anti-fraud and corruption laws.

Diversity, Equity & Inclusion (DEI) Policy

Promotes a diverse, fair, and inclusive workplace, ensuring equal opportunities for all.

All policies are regularly reviewed  to align with regulatory requirements and industry best practices.

Why Compliance Matters at First Contact

  • Labour Hire Compliance  – First Contact ensures fair employment practices, compliance with workplace laws, and proper remuneration for all employees.
  • Modern Slavery Prevention  – We actively prevent forced labour, child labour, and unethical supply chain practices in line with the Australian Modern Slavery Act.
  • Cybersecurity & Data Protection  – We comply with GDPR and Australian Privacy Laws to protect personal and business information.
  • Ethical Business Conduct  – We enforce strict anti-corruption, anti-bribery, and fair business practices.
  • Diversity & Inclusion  – We promote equal opportunities, non-discrimination, and an inclusive workplace culture.
  • Sustainability & ESG Commitments  – We integrate ESG principles into our workplace operations, focusing on carbon footprint reduction, ethical partnerships, and governancetransparency.
  • Workplace Safety & Well-being  – We comply with Fair Worklaws, work health and safety regulations, and anti-discrimination policies to foster safe and inclusive workplaces.

Compliance and Regulatory Contact Information

For inquiries, policy access, or reporting compliance concerns, contact:

Richard Parekh
Compliance Officer, First Contact Pty Ltd
Email: compliance@firstcontact.co
Phone: +61 3 9020 5750
Office: Level 8, 488 Bourke Street, Melbourne, Australia

At First Contact, compliance is not just a requirement—it is a commitment to ethical leadership, sustainability, and responsible business practices. We encourage all stakeholders to reach out for any compliance-related matters.